Privacy and Cookie Policy

At TopTimber, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website [website URL], make purchases, or use any services offered through our website. We comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, address, email address, phone number, etc.
• Technical Information: IP address, browser type, device type, operating system, and website usage details.
• Transaction Data: Details of products you purchase, payment information, and any other details required for completing your transactions.
• Communication Data: Any information you provide when contacting us, subscribing to our services, or using our contact forms.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To process your orders and manage transactions.
  – To improve our website and services.
• To communicate with you and provide customer support.
• To send marketing communications, where you have provided consent.
• To comply with our legal obligations and ensure the security of our website and services.

3. Legal Basis for Processing Your Data

Under the GDPR, we process your personal data on the following legal bases:

• Consent: Where you have provided consent, for example, by subscribing to our marketing communications.
• Contractual Necessity: To fulfill a contract, such as processing and delivering your orders.
• Legal Obligation: We may process your personal data to comply with legal obligations.
• Legitimate Interests: We may process personal data based on legitimate business interests, such as improving our services, fraud prevention, and direct marketing.

4. Sharing Your Information

• We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
• Service Providers: Trusted third-party service providers who assist with website operation, payment processing, and delivery services.
• Legal Obligations: We may disclose personal data when required by law, or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic storage or data transmission is 100% secure, and we cannot guarantee its absolute security.

6. Cookies

Our website uses cookies to improve your user experience. A cookie is a small file stored on your device that allows us to analyze web traffic and provide certain website features. You can choose to accept or decline cookies through your browser settings.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

– Right of Access: You can request a copy of the personal data we hold about you.
– Right to Rectification: You can request that we correct any inaccurate or incomplete information.
– Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain conditions.
– Right to Restrict Processing: You can request that we limit how we process your personal data in certain circumstances.
– Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
– Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.
– Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email address].

8. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last Updated” date at the top of the page. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

TopTimber (part of The Garden Gnome LTD)
Yard Address:
Patterdale Farm,
Blackbird Lane,
Drift Road,
SL6 3SX,
Berkshire, England

Business Registration Address:
2 Old Bracknell Close,
RG12 7AN Bracknell,
Berkshire, England

Company Number: 15037814
VAT Registration Number: 451934388

Email: contact@toptimber.co.uk

Phone: +44 07828 311446 or +44 7809 129901